Company

Established in 1859, Daniel Watney LLP has over 160 years of experience within the Central London Property Market. Our property advice covers all areas of commercial and residential real estate and professional services. Our modern, multi-disciplinary partnership of chartered surveyors and property consultants operate across 14 different service lines and strive to deliver outstanding service to both our clients and customers.

Role Purpose:

This role would lend itself to an individual with a desire to grow their professional profile, and the successful candidate will have responsibility for managing the assets on a day-to-day basis, whilst instructing and managing associated workflows and liaising with our in-house accounts team on financial requirements.

Reporting to:

Partner – Leasehold and mixed-use

Key stakeholders:

Clients, Leaseholders, Colleagues, Supply Chain

Experience/qualifications

Requirements

  • A proven track record in commercial/mixed use
  • A strong working knowledge/experience of both relevant property legislation and industry best practice including but not limited to fire safety and building safety legislation
  • A knowledge of new business and mobilisation
  • Client relationship management/reporting
  • Strong knowledge of service charge accounting functions including year end accounts, budgets and BVA management.

Desirable

  • Desirable
  • A proven track record and relevant property management experience
  • Working knowledge of technical and statutory legislation
  • Knowledge of property management software and systems is preferred

Skills and characteristics

  • Strong organisational and communication skills with a keen eye for detail
  • Able to understand complex issues whilst creating and implementing solutions
  • Diplomatic, with the ability to influence others.
  • A decision maker who can work to tight deadlines
  • Self-starter who strives for excellence
  • A positive and proactive attitude with a willingness to go above and beyond
  • Proficient in Microsoft outlook, word and excel
  • Able to work well under pressure and within a close team.
  • Accustomed to working in a fast-paced and deadline driven environment

Key Responsibilities

Property Management

  • Responsibility for the comprehensive property management of a selection of retail, commercial and residential buildings within the portfolio, dealing with day to day matters and responding to enquiries from client landlords, tenants and leaseholders.
  • Preparation of detailed client reports
  • Tenant application reviews -prepare any recommendation for client consideration/instruction
  • Familiarity of leases terms to ensure the property is being maintained in accordance with the terms, and identifying and remediating breaches.
  • Ensuring all properties hold adequate insurance, that where required insurance reinstatement valuations are completed and where necessary relevant recharges are made.
  • Managing both the onboarding and offboarding processes for instructions.
  • Liaising with contractors, the Facilities Manager (FM) or building surveyors to ensure any repair, redecoration or refurbishment are resolved in a robust and timely manner.
  • Coordinating and monitoring for Fire, Health & Safety compliance

People and leadership

  • Ensuring high levels of customer service are maintained through regular customer engagements
  • Liaising with our established Agency and Landlord and Tenant teams in accordance with lease events to best manage the clients’ portfolios.
  • Overseeing and direct (where required) graduate members of the team.
  • Working with colleagues in the management team and wider firm on matters of common client and project interest
  • Work with the accounts team to ensure all rent, service charge and any of sums demands are collected in accordance with KPIs and where necessary to oversee the credit control process to ensure cash flow

Client relationship management

  • Advising on the appropriate action in response to any legal notice received in relation to a managed property
  • Liaising with our established Agency and Landlord and Tenant teams in accordance with lease events to best manage the clients’ portfolios Develop and maintain strong relationships with client contacts and prepare, provide, and present regular client reporting
  • Communicate and consult with all stakeholders, soliciting feedback on performance, ensuring continual improvement and customer satisfaction.
  • Assisting with securing new business opportunities and to identify opportunities to cross sell services to clients where reasonably practicable
  • Preparing and presenting budgets for client approvals as well as reviewing cash flow reports and BvA reports to manage financial performance
  • Approving service charge year end reconciliations/accounts in accordance with RICS guidelines and client instruction